At Corellium, we harness the power of virtualization to eliminate barriers to testing and development on mobile and IoT devices. Our goal is to ensure developers and engineers are well-equipped to research, work, and test on ARM-based technologies — whether that's testing a mobile banking app at scale or looking for security flaws in the latest router firmware.
We're on the lookout for a technically-savvy, experienced Customer Success Manager to help us understand our customers' needs, forge strong relationships with our amazing users, and continue to deliver delightful experiences at all stages of the customer journey.
The position is a full-time, remote role based in the United States.
The problem with the current ecosystem is that physical devices don't scale and emulators don't provide a true native experience. The solution: virtual devices. We create virtual models of ARM-based devices and run them on ARM servers, combining the fidelity of a real device with the convenience and scale of the cloud.
These devices run on top of our proprietary custom hypervisor, purpose-built to model complex peripherals and chipsets. From rapid hardware prototyping to advanced security testing, our groundbreaking platform accelerates development work on ARM technologies.
Many of our customers and the press have described our product as magic.
In this role, you'll be responsible for maintaining ongoing customer relationships, contributing to sales, implementing success programs, on-boarding and training new clients, and optimizing customer retention.
To be successful in this role, you should be able to communicate clearly and effectively, be a patient and active listener, and possess outstanding emotional intelligence. You should have a technical background, preferably in B2B software, so that you can understand how our product works and how our clients will use the product. You should have a strong background in customer service or customer success, be self-driven and proactive, be highly organized, and be able to analyze customer data to improve customer experience and drive business strategy.
As a fully remote team, we rely on a lot of tools to make our work efficient. Some of the tools we're using for customer success at the moment include Slack, Jira, Pipedrive, and Zendesk.