Sep 21

Care Coordinator

Plume is a passion-fueled, mission-driven company that is trans-founded and focused on radically increasing access to healthcare for the trans community, supporting a bold, authentic and healthy lifestyle. We hope to make gender-affirming hormone therapy easily accessible at the touch of a button in every state of the US.

We are an organization by and for trans folks and we want heart-forward awesomely talented teammates to join us on our journey.

Your Role

As a Care Coordinator, your responsibilities will include answering questions of prospective patients and helping them complete the onboarding process to become a new patient, answering current patients’ questions and linking them to their providers as appropriate, and helping coordinate lab, pharmacy and other resource needs. This is a crucial role for our organization as you are the first point of contact for patients. This is a completely remote position so we are hiring from all over the US and we are offering a full-time role with competitive pay and benefits.

Must Have

  • Deep understanding and compassion for the trans experience
  • 1+ year of experience in a customer service role
  • Skilled typist with excellent written grammar
  • Familiarity with app-based messaging/SMS products
  • Supreme level of professionalism and friendliness towards prospective and current patients
  • Deep empathy and passion for the trans experience

Nice to Have

  • Experience working in a remote working environment
  • 2+ years in customer service role
  • Healthcare experience

This work is deeply personal and heart-driven, and we want teammates who, above all else, care. We offer an affirming, trans/queer-friendly, culturally inclusive work environment filled with purpose and camaraderie. We are intentional about hiring folks with a deep understanding of the trans/queer and BIPOC experience and are open to all applications.


  • 55K USD Annually
  • Medical/Dental/Vision
  • 18 paid holidays per year + Unlimited PTO
  • Free Mental Health Offerings (Betterhelp, Headspace)

Plume is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

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