Sep 19

Client Support Representative

Join our Client Support Team, and make a difference for students and teachers across New South Wales, Queensland, and Victoria!

At Edrolo, our mission is to improve education. We’re an Australian, venture-backed ed-tech startup with global ambitions. Our in-house content production, tech, sales, and support functions are united in supporting secondary students and teachers across New South Wales, Queensland, and Victoria to achieve outstanding learning outcomes with our innovative online education resources.

Our products are used in over 1,000 schools across New South Wales, Queensland, and Victoria, and we’re committed to ensuring that teachers and students can access quality teaching and learning resources and support as they head into a new school year.

We’re looking for some wonderful new team members to join our Client Support Team in providing assistance to students and teachers across Australia during our busiest time of year.

What the role involves:

As a Client Support Representative, you’ll be responsible for delivering high quality client and technical support to teachers and students in their use of our products. This involves using our systems to receive requests for help via email and phone, and diagnosing and resolving user requests and queries.

We have lots of experience in providing a fun, supportive, and comprehensive onboarding experience from afar, and we will be running both our hiring and onboarding processes remotely. We have a great team, and access to the support and assistance of your colleagues is only a video call away!

What we’re looking for:

  • Excellent written and verbal communication skills
  • Customer service experience
  • Strong computer skills
  • Attention to detail
  • A growth mindset
  • The ability to work well both independently and as part of a team
  • Alignment with our mission to improve education

We’d also particularly love to hear from anyone with Excel/Google Sheets experience, and experience in invoicing or fulfilment.

You will also need:

  • A reliable, high-speed home internet connection
  • At least 20 hours a week availability (Monday to Friday) from October through April

As this position is remote, please let us know whether you have access to a computer and peripherals in your application.